I need some examples of customer relationship models, can you help me?
There are a number of customer relationship models:
- Loyalty Ladder (Peck et al) relating to customers or clients moving up a ladder (of importance) - Partner, Advocate, Supporter, Customer, Purchaser, Prospect
- IDIC Approach (Peppers D and Rogers M) – Most Valuable Customers, Second Tier Customers / Most Growable Customers, Below Zero Customer
- CRM Cycle (Chaffey D and Smith PR) – Attract, Capture Data, Get Close, Embrace Them, Golden Handcuffs
- The 30 Relationships of Relationship Management (Gummesson) – Classic, Special, Mega, Nano
Labels: CRM cycle, Dave Chaffey, gummesson, IDIC approach, loyalty ladder, peck, peppers, PR Smith, rogers